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CRM and Social CRM Articles, Blogs, and Resources (week of June 22)

Home » All Posts » CRM and Social CRM Articles, Blogs, and Resources (week of June 22)

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Categories: All Posts, Finding, Acquiring, and Delighting Customers Tags: , , , , ,

CRM

Driving CRM Effectiveness in a Recession (by Oracle)

Has the CRM Industry Become Redundant? – Dick Lee, High-Yield Methods, CustomerThink.com

How the Recession Increases Customer Centricity – Graham Hill, Customers & More CustomerThink.com

Co-creating Experiences Fit for Customers – Graham Hill, Customers & More CustomerThink.com

Social Media / Social CRM

From Social Media to Social Design – David Armano, Dachis Corp, Logix + Emotion

Social Media ROI? – Jeremy Nedelka, Think Customers: The 1to1 Blog

Outcome Based Social Networks: Yet another CRM at the Speed of Light Excerpt – Paul Greenberg, The 56 Group CRM 2.0 The conversation – ZDNet Blog

Enterprise 2.0 Conference: Aggregate and Organize – Paul Greenberg, The 56 Group CRM 2.0 The conversation – ZDNet Blog

The Growth of the Social Inbox – Jessica Tsai, destinationCRM.com

Social CRM has been around Longer than you Think – David Van Toor, Sage Software, destinationCRM.com

About Brian Vellmure

For much of the last two decades, Brian has been helping B2B and B2C organizations across a variety of industries and sizes accelerate growth through customer focused transformation initiatives. He is an accomplished business leader, management consultant, keynote speaker, and an award winning syndicated blogger. He is often referred to as a Social CRM and Social Business thought leader & pioneer.

His thoughts have been featured in Forbes, Inc, CRM magazine and a host of other publications. He is a regular contributor to several additional media properties including Social Media Today, Social Enterprise Today, CustomerThink, the CIO Collaboration Network, and multiple Ziff Davis outlets.

In addition, he often serves as an expert advisor for technology vendors and their customers, providing thought leadership content, and market and product strategy guidance. Clients include IBM, SAS Institute, Microsoft Corporation, NICE Systems, Eloqua, Avaya, Marketo, SugarCRM, InsideView, and several startups.

Brian was a founding board member of International Princess Project, a social enterprise pioneer that helps restore hope & dignity to women formerly trafficked and/or enslaved in forced prostitution through a unique and sustainable organizational model. http://www.punjammies.com

Brian has traveled to more than 40 countries, is a real estate investor, and was an award winning NCAA Division 1 football scholarship athlete. He is is based in Orange County, CA.

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