A year in review: Top 12 Posts of 2012

Categories: All Posts Tags: 2012, collaboration, crm, Customer Experience, innovation, Marketing, social business

Happy New Year! Thanks for taking the time to visit, read, comment on, and share some of my thoughts from the last year.

2012 was a great year and I look forward to building on it 2013. Below are the Top 12 posts from 2012, measured by direct traffic to this blog (not counting syndicated links and traffic).

I look forward to continuing to learn and share with each of you in the next 12 months.

(1) Toothpaste, toilet paper, white matter, and jam: Clues for better decision making

(2) Six Things Customers Want

(3) Trust: It Matters (More than you Think)

(4) The Digitization of Everything: From Long Tail to Mass Disruption

(5) Which CRM Software Is Best?

(6) How Social Technologies contribute to a Better Customer Experience

(7) Creating Measurable Business Value through Social Collaboration

(8) Optimizing the Full Spectrum Of Customer Interactions

(9) Leveraging Social Business Gamification for Organizational Flow

(10) Movements, Mashups, and Metamorphosis: The Rewiring of Institutions

(11) Exploring new frontiers of real time customer feedback

(12) Global CEOs chart the course into unchartered waters for the Next Generation Enterprise

What’s your favorite or most popular post from this past year (from this blog or anywhere)? What would you like to see more of in 2013?

About Brian Vellmure

For much of the last two decades, Brian has been helping B2B and B2C organizations across a variety of industries and sizes accelerate growth through customer focused transformation initiatives. He is an accomplished business leader, management consultant, keynote speaker, and an award winning syndicated blogger. He is often referred to as a Social CRM and Social Business thought leader & pioneer.

His thoughts have been featured in Forbes, Inc, CRM magazine and a host of other publications. He is a regular contributor to several additional media properties including Social Media Today, Social Enterprise Today, CustomerThink, the CIO Collaboration Network, and multiple Ziff Davis outlets.

In addition, he often serves as an expert advisor for technology vendors and their customers, providing thought leadership content, and market and product strategy guidance. Clients include IBM, SAS Institute, Microsoft Corporation, NICE Systems, Eloqua, Avaya, Marketo, SugarCRM, InsideView, and several startups.

Brian was a founding board member of International Princess Project, a social enterprise pioneer that helps restore hope & dignity to women formerly trafficked and/or enslaved in forced prostitution through a unique and sustainable organizational model. http://www.punjammies.com

Brian has traveled to more than 40 countries, is a real estate investor, and was an award winning NCAA Division 1 football scholarship athlete. He is is based in Orange County, CA.

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Comments

Wim Rampen says

January 1, 2013 at 10:05 am

Also @brianvellmure's year in review is worth a visit.. My favorite is number 3 http://t.co/eAMdPj6b