Below are the top 6 posts of 2013 by page views and visits.
1. Is the customer always right?
Are they? Let’s explore.
2. What will CRM look like over the next 5 years?
A glimpse ahead at what’s coming down the pipe.
3. Everybody’s talking about customer experience. Customers still not getting what they need.
The vision has been cast, but there is still a hug chasm between the desired future state and where we are today.
Ok. It’s official. Time to move on.
5. Learning from New Orleans: Microsoft’s Opportunity for the future.
How Jazz, Gumbo, and Jambalaya are like Microsoft. Their challenges and opportunities for the future.
6. Enterprise Software Chronicles: A Synthesis of the rapidly evolving customer technology landscape
A quick glance around to understand the shifts and movements in the marketplace.
I’m looking forward to a great 2014. Are you interested in hearing / learning more about a particular topic? Please let me know in the comments box below.