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The Top 13 posts of 2013 – part 2 (The top 6)

Home » All Posts » The Top 13 posts of 2013 – part 2 (The top 6)

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Below are the top 6 posts of 2013 by page views and visits.

1. Is the customer always right?

Are they? Let’s explore.

2. What will CRM look like over the next 5 years?

A glimpse ahead at what’s coming down the pipe.

3. Everybody’s talking about customer experience. Customers still not getting what they need.

The vision has been cast, but there is still a hug chasm between the desired future state and where we are today.

4. Social CRM is dead.

Ok. It’s official. Time to move on.

5. Learning from New Orleans: Microsoft’s Opportunity for the future.

How Jazz, Gumbo, and Jambalaya are like Microsoft. Their challenges and opportunities for the future.

6. Enterprise Software Chronicles: A Synthesis of the rapidly evolving customer technology landscape

A quick glance around to understand the shifts and movements in the marketplace.

I’m looking forward to a great 2014. Are you interested in hearing / learning more about a particular topic? Please let me know in the comments box below.

About Brian Vellmure

For much of the last two decades, Brian has been helping B2B and B2C organizations across a variety of industries and sizes accelerate growth through customer focused transformation initiatives. He is an accomplished business leader, management consultant, keynote speaker, and an award winning syndicated blogger. He is often referred to as a Social CRM and Social Business thought leader & pioneer.

His thoughts have been featured in Forbes, Inc, CRM magazine and a host of other publications. He is a regular contributor to several additional media properties including Social Media Today, Social Enterprise Today, CustomerThink, the CIO Collaboration Network, and multiple Ziff Davis outlets.

In addition, he often serves as an expert advisor for technology vendors and their customers, providing thought leadership content, and market and product strategy guidance. Clients include IBM, SAS Institute, Microsoft Corporation, NICE Systems, Eloqua, Avaya, Marketo, SugarCRM, InsideView, and several startups.

Brian was a founding board member of International Princess Project, a social enterprise pioneer that helps restore hope & dignity to women formerly trafficked and/or enslaved in forced prostitution through a unique and sustainable organizational model. http://www.punjammies.com

Brian has traveled to more than 40 countries, is a real estate investor, and was an award winning NCAA Division 1 football scholarship athlete. He is is based in Orange County, CA.

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