Just 100 Days away from Customer Lifecycle Management | Graham Hill, Customers & More
Graham Hill presents a great framework for rolling out a Customer Lifecycle Management initiative. In the sea of opportunity and moving parts, the ability to execute the delivery of a focused project plan is key if you are to realize the unlocked potential that exists within your existing and future … Read More»
Risk Proof your CRM Initiative: The top reasons for CRM failure
William Band points out in his article the following results from a recent Forrester survey. I believe one of the key takeaways is that Business Process, People, and Strategy account for 67% of the problems associated with CRM initiatives. The technology is a certainly a component as it must enable … Read More»
2009 Top 15 Enterprise CRM Software Awards
ISM Top 15 CRM Enterprise Winners (+) * Amdocs CRM CES v. 7.5.2 – Amdocs Limited * CDC Pivotal CRM v. 6.0 – CDC Software * C2 CRM v. 8.6 – Clear C2, Inc. * Consona CRM – Consona Corporation * Firstwave CRM v. 4.1 – Firstwave Technologies, Inc. * Infor CRM – Infor Global Solutions * CMS v. … Read More»
2009 Top 15 CRM Awards for Small to Mid Sized Businesses
ISM Top 15 CRM SMB Winners * Ardexus MODE v. 6.1 – Ardexus, Inc. * Powertrak v. 9.0 – Axonom, Inc. * C2 CRM v. 8.6 – Clear C2, Inc. * Goldmine Enterprise Edition 6.05 – FrontRange Solutions, Inc. * Salesplace 2008.6.1. – Interchange Solutions * Maximizer CRM 10.5 – Maximizer Software Inc. * … Read More»
Investigating CRM Solutions? Start with Strategic Planning
It is easy to get caught up in the CRM selection process before you even really know what you are looking for. The good folks over at Effective CRM have put together a good primer on how to approach a CRM initiative. The strategic planning process for CRM is about creating better long term … Read More»
Boost ROI on your CRM implementation
A good article related to the importance of user adoption in order to achieve success during your CRM implementation. The best laid strategy won't work if you don't have user acceptance, and simply saying "They'll use it because I will make them" many times doesn't work as well as planned. CRM … Read More»
Are you afraid of RISK – or are you thriving in this marketplace?
A great article by Martha Rogers related to the great opportunity that exists for those who are willing to take measured, calculated risks in the current marketplace. I know of several companies who are seizing the opportunity of a marketplace frozen in uncertainty to grab market share, retrench … Read More»
Open Source CRM: Is it the best choice for your company?
I'll have the chance to share many more thoughts on this soon, but wanted to share a good article written by Pam Baker, and published over at InsideCRM. Here are some excertps: No One Has Ever Saved His Way to Good CRM Such savings in today's bleak economy cannot be ignored. But neither can … Read More»
CRM—It’s Not About The Software
This sums up a lot of conversation, blog posts, interactions, and opinions. At the end of the day... CRM Is About Humans, Not Software Several months ago I read an article in CRM magazine by CRM expert Barton Goldenberg. In it he said that CRM is 40% "human," 40% process, and 20% technology. I … Read More»
Social computing set to impact CRM – 25 Feb 2009
How are you integrating social networking/selling into your CRM initiatives? More than half of companies are likely to establish online communities to help them with their CRM initiatives by next year, but poor management may cause many of these projects to backfire. According to a new report from … Read More»
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