The Passionate Vagabond vs. The Purpose Driven Journeyman
The passionate vagabond just goes. He or she may have enough money for a flight, a few meals, and a couple of night's accommodations. They don't know exactly where they're heading, the details of how they're going to get there, but they're fueled by a belief and a passion that blows the door off of … Read More»
How Social Technologies Contribute to a Better Customer Experience
This post is on behalf of the CIO Collaboration Network and Avaya During each interaction with a brand, organization, or institution, the person on the other end of the interaction has a perception of how things went. Over time, the accumulation of these touch points deepen the customer's … Read More»
Global CEOs chart the course into unchartered waters for the Next Generation Enterprise
The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent as 10 years ago, the average lifespan was 25 years. Perhaps a decade from now, the average lifespan could be as short as 10 or maybe even 5 years. Change is … Read More»
Mary Meeker 2012: Mobile’s Hypertrajectory and the Re-imagining of Everything
Mary Meeker delivered her increasingly famous annual internet trends report and analysis this morning at the D10 Conference Below are the highlights. The impressive 112 page deck is below. Mobile's Hyper Trajectory - still with room to grow - Tablet Growth Exponential - iPhone set new … Read More»
Connections, Channels, and Collaboration: New Imperatives for Today’s CIO
This post is on behalf of the CIO Collaboration Network and Avaya This week, I was reminded of an interesting stat that frames the current era in an interesting way. "More people own mobile phones than toothbrushes" - Bill McDermott, SAP CEO— Brian Vellmure (@BrianVellmure) May 14, … Read More»
A Heroic Story – and a Powerful Social Business Metaphor
In the early morning of September 11, 2001, I was driving through downtown Los Angeles, shocked at what I was hearing on the radio, and awestruck by the police and military helicopters circling and protectively watching over the City of Angels skyline. Like many of you, as that day progressed, I … Read More»
Toothpaste, toilet paper, white matter, and jam: Clues for better decision making
Several years ago, my wife and I ran out of toothpaste in a remote part of small Southeast Asian country. We spent half the day trying to find a place that carried a halfway recognizable form of packaged toothpaste. It was more of an adventure than you might imagine. We ultimately found one unopened … Read More»
Exploring new frontiers of real time customer feedback
This post is on behalf of the CIO Collaboration Network and Avaya Growing up, I spent much of my time playing competitive team sports. I played soccer, basketball, and (American) football. In each case, almost immediately after some level of effort, I knew how I had done. I got immediate feedback … Read More»
When all of us have “Terminator Like” powers
Undoubtedly you remember scenes from the Terminator when Arnold gets all sorts of intelligence about his surroundings, complete with risk assessments and recommendations of what to do next. Several weeks ago, DARPA revealed that they are close to releasing contact lenses for soldiers that … Read More»
Optimizing the Full Spectrum of Customer Interactions
This post is on behalf of the CIO Collaboration Network and Avaya Last weekend I had the pleasure of introducing a movie for the first time to my 5 year old son - a movie that incidentally, I first saw when I was 5 years old. In it, an iconic message was communicated via a channel that … Read More»
- « Previous Page
- 1
- …
- 7
- 8
- 9
- 10
- 11
- …
- 19
- Next Page »