Micro Everything: What it means for the future
In 1959, a physicist named Richard Fyenman took the stage at CalTech for the annual meeting of the American Physical Society. A short bit into his presentation, he asked a transformative question. "Why cannot we write the entire 24 volumes of the Encyclopaedia Brittanica on the head of a … Read More»
Mobile as an intermediate step towards the Internet of Everything
Faces down. Palms up. Mesmerized Stare. It's the position of humans at stoplights; In elevators; In lines; Just about everywhere and anytime that they're not engaged fully and directly with someone or something else. Even when they folks are watching one screen, they're increasingly using their … Read More»
The Digitization of Everything: Jumping the Titanic for a Speed Boat
You or someone you know have undoubtedly experienced a visit to the hospital for chest pain, the birth of a baby, a severe headache, or some other unfortunate event. At some point during your visit, you've been hooked up to sensors, where your vitals were monitored to try and detect problems that … Read More»
Why Big Data won’t solve your Big Problems
If you follow this blog at all, you know that I work tirelessly trying to piece together tomorrow's technology with the challenges of today to help organizations grow; by creating new value propositions and better customer experiences. The world we live in is being re-architected into an … Read More»
Is every company becoming a technology company?
A couple of recent headlines caught my attention. From Quartz: From Re/code: I imagine myself sitting there in 2004, given a sneak peek at the future, and contemplating these headlines. I would immediately be puzzled. Why is a coffee company and a footwear company talking about … Read More»
Demand for speed driving investment in customer analytics & marketing technology
The cabbie welcomed me and we started on our way to Dulles. The snow had been falling for hours, and his impression was that people would be trying to beat the weather. I was indeed leaving a bit early to make sure to catch my flight back to the West Coast. The email I received that morning from my … Read More»
Lithium bets big and acquires Klout: Published deal size in question
When Kara Swisher broke the story last month, it seemed implausible, and perhaps even ridiculous to many at first. I theorized shortly thereafter why it might make sense for Lithium Technologies, known primarily as a customer community vendor, to acquire Klout, often considered both “the standard” … Read More»
Technology innovation creating complex leadership dilemmas
Wearables. Augmented reality. Robotics. Artificial Intelligence. Predictive Analytics. Deep Learning. Genome mapping. The growth of technological progress is outpacing our ability to keep up. Over the last few decades, we've witnessed the dynamics of Moore's Law extend beyond microprocessors to … Read More»
Critical Lessons: NFL focuses on a better customer experience – Next Gen marketing on display
I love the game of football. I've referenced parallels and correlations between football and business here and here and here, to name a few. Two of my primary areas of expertise are the "Digitization of Everything" and "Customer Experience", so it's little wonder that yesterday's announcement … Read More»
Access to anyone and anything from anywhere: Implications for Professional Service Organizations
Access and Speed. are the two primary things that are rapidly changing the word around us. Individuals all over the world have unprecedented access to virtually anything, or anyone, from anywhere. Tribesman in Africa now have access to more information than the US president did just a couple of … Read More»
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