Beware the danger of false precision and over expectations
We are living in an era of of titanic shifts; an era where significant changes happen in comparatively short amounts of time. 10 years ago, smartphones didn't exist. Now we can't live without them. Companies like Slack and Uber have gone from pre-existent to multi-billion dollar valuations in less … Read More»
What Business Are You In? Are you sure?
As we draw towards the close of 2014 and look ahead to a new year, it's a time of reflection, evaluation, and goal setting for many people. Performance reviews (if you're still doing it the old way), finalizing budgets, and making plans for the next 357 days (until the holiday season rolls around … Read More»
Competing and winning as the game speeds up
Yes. You are in a race to compete and win. It's exhilarating. The "landscape" is changing quickly. Your map may not even be big enough to understand what landscape you're even on. RT @levie: The future will confuse lots of companies: 1 day you make home appliances, the next day you're … Read More»
Everybody’s talking about Customer Experience. Customers still not getting what they need.
Lots of executives, marketers, customer service folks say they work for a customer focused organization. They say they care about the customer experience. According to a myriad of research reports, blogs, tweets, podcasts, and whitepapers, I see an increased focused on customer focus, customer … Read More»
Global CEOs chart the course into unchartered waters for the Next Generation Enterprise
The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent as 10 years ago, the average lifespan was 25 years. Perhaps a decade from now, the average lifespan could be as short as 10 or maybe even 5 years. Change is … Read More»