Wearables in the Enterprise: CIO Implications
In my last post, I highlighted the imminent penetration of wearables into society, considering some of the broader implications. In this post, I'd like to narrow in a bit on the topic of wearables in the enterprise, and the implications this will have on the CIO. Currently, CIOs are faced … Read More»
Competing and winning as the game speeds up
Yes. You are in a race to compete and win. It's exhilarating. The "landscape" is changing quickly. Your map may not even be big enough to understand what landscape you're even on. RT @levie: The future will confuse lots of companies: 1 day you make home appliances, the next day you're … Read More»
Critical Lessons: NFL focuses on a better customer experience – Next Gen marketing on display
I love the game of football. I've referenced parallels and correlations between football and business here and here and here, to name a few. Two of my primary areas of expertise are the "Digitization of Everything" and "Customer Experience", so it's little wonder that yesterday's announcement … Read More»
How the Digitization of Everything is forcing CMOs and CIOs to evolve
We’ve talked in the first two posts about how the digitization of everything is disrupting marketing and changing the face of commerce. Organizations are having to change the way they operate, and that’s causing roles in the C-suite to evolve. The digitization of everything is doing three primary … Read More»
Podcast: The Impact of Digital Innovation on the Customer Experience
I was recently honored to be a featured guest on IBM's Big Data Podcast with David Pittman. The "Digitization of Everything" is quickly changing how organizations find, engage, and respond to their customers, and we dug into some of the ways this is playing out, and how organizations should be … Read More»
The truly networked world we still can’t quite grasp
This post is on behalf of the CIO Collaboration Network and Avaya As the world races to connect, share, interact, and learn, new pathways are opening up for value to be created along the way. Parallel to these connections happening, the lines between information, people, and things are blurring. … Read More»
Seizing Opportunity in a Hyper-Dynamic Environment
This post is on behalf of the CIO Collaboration Network and Avaya Did you know that in the past 3 years, we've seen: Encyclopedia Brittanica go out of print after 244 years Newspaper Ad Revenue surpassed by Internet Advertising after 305 years Number of Landlines surpassed by Mobile … Read More»
Creating Measurable Business Value through Social Collaboration
This post is on behalf of the CIO Collaboration Network and Avaya Well, it's only taken us 3,000 years, but we're finally getting back together. You may be familiar with this story from Genesis. But the Lord came down to see the city and the tower the people were building. The Lord said, “If … Read More»
How Social Technologies Contribute to a Better Customer Experience
This post is on behalf of the CIO Collaboration Network and Avaya During each interaction with a brand, organization, or institution, the person on the other end of the interaction has a perception of how things went. Over time, the accumulation of these touch points deepen the customer's … Read More»
Connections, Channels, and Collaboration: New Imperatives for Today’s CIO
This post is on behalf of the CIO Collaboration Network and Avaya This week, I was reminded of an interesting stat that frames the current era in an interesting way. "More people own mobile phones than toothbrushes" - Bill McDermott, SAP CEO— Brian Vellmure (@BrianVellmure) May 14, … Read More»