Connection brings Opportunity at Exponential Scale
The kids were sleeping in the backseats as our loaded down Sequoia traversed the winding road over the sheer cliffs that drop down into the vast and rugged Pacific coastline. I asked my wife in a whisper to do a little bit of research for our pending arrival in San Francisco. After punching on her … Read More»
Rapid digital innovation fueling vast complexity and opportunity for customer experience executives
I was recently invited to keynote a series of executive events hosted by NICE Systems. For those unaware, NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 … Read More»
Connections, Channels, and Collaboration: New Imperatives for Today’s CIO
This post is on behalf of the CIO Collaboration Network and Avaya This week, I was reminded of an interesting stat that frames the current era in an interesting way. "More people own mobile phones than toothbrushes" - Bill McDermott, SAP CEO— Brian Vellmure (@BrianVellmure) May 14, … Read More»