Leveraging the Internet of Everything to Create a Better Customer Experience
The other day I received a letter in the mail. What was in the letter left me feeling depressed. It left me feeling inadequate, unprepared, incapable of mustering the mental and emotional energy to complete it's request. You see it wasn't asking me to do something that I'd never done before. It … Read More»
What if the walls actually COULD speak?
"If these walls could speak..." The phrase invokes wonder and horror, depending on who you are, and what may have happened within the walls in question. Surprisingly, we're now at a place in history where we can envision a time where the walls might actually be able to speak. And the … Read More»
Is there any real music in the digital disruptive innovation cacophony?
This morning I read a dozen or so articles. Like an ever growing selection of our collective voices, many of them dealt with disruption and digital. It's becoming more difficult to sift the meaningful signal from the noise. I'm becoming desensitized and I'm often guilty of contributing to the … Read More»