The Top 13 posts of 2013 – part 2 (The top 6)
Below are the top 6 posts of 2013 by page views and visits. 1. Is the customer always right? Are they? Let's explore. 2. What will CRM look like over the next 5 years? A glimpse ahead at what's coming down the pipe. 3. Everybody's talking about customer experience. Customers … Read More»
The top 13 posts of 2013 – Part 1
It's hard to believe 2013 is coming to an end and 2014 is ready to begin. Here's a quick look at the most popular posts that were published in 2013, measured by overall traffic. 7. When our neurons are connected to the net Looking ahead to the deeper integration between man and machine, … Read More»