Leveraging the Internet of Everything to Create a Better Customer Experience
The other day I received a letter in the mail. What was in the letter left me feeling depressed. It left me feeling inadequate, unprepared, incapable of mustering the mental and emotional energy to complete it's request. You see it wasn't asking me to do something that I'd never done before. It … Read More»
What if the walls actually COULD speak?
"If these walls could speak..." The phrase invokes wonder and horror, depending on who you are, and what may have happened within the walls in question. Surprisingly, we're now at a place in history where we can envision a time where the walls might actually be able to speak. And the … Read More»
What every business can learn from financial markets
The world is being connected; People, roads, railroads, appliances, cars, televisions, light bulbs, clothing, shoes, city streets, and just about everything else is "joining" the internet. Possibilities expand exponentially as things join a network. Inputs and outputs increase. At some point, … Read More»
Micro Everything: What it means for the future
In 1959, a physicist named Richard Fyenman took the stage at CalTech for the annual meeting of the American Physical Society. A short bit into his presentation, he asked a transformative question. "Why cannot we write the entire 24 volumes of the Encyclopaedia Brittanica on the head of a … Read More»
Mobile as an intermediate step towards the Internet of Everything
Faces down. Palms up. Mesmerized Stare. It's the position of humans at stoplights; In elevators; In lines; Just about everywhere and anytime that they're not engaged fully and directly with someone or something else. Even when they folks are watching one screen, they're increasingly using their … Read More»
Is every company becoming a technology company?
A couple of recent headlines caught my attention. From Quartz: From Re/code: I imagine myself sitting there in 2004, given a sneak peek at the future, and contemplating these headlines. I would immediately be puzzled. Why is a coffee company and a footwear company talking about … Read More»
Speed Kills
Speed Kills. These words are most often attributed to the late, great owner of the Oakland Raiders, Al Davis. The game of football has evolved over the past 50 years to embrace this reality. In the 50s and 60s, football was a gladiator sport; full of grinding and pounding. Players were big … Read More»
Lithium bets big and acquires Klout: Published deal size in question
When Kara Swisher broke the story last month, it seemed implausible, and perhaps even ridiculous to many at first. I theorized shortly thereafter why it might make sense for Lithium Technologies, known primarily as a customer community vendor, to acquire Klout, often considered both “the standard” … Read More»
Technology innovation creating complex leadership dilemmas
Wearables. Augmented reality. Robotics. Artificial Intelligence. Predictive Analytics. Deep Learning. Genome mapping. The growth of technological progress is outpacing our ability to keep up. Over the last few decades, we've witnessed the dynamics of Moore's Law extend beyond microprocessors to … Read More»
Five Important Microsoft Dynamics Themes From Convergence 2014
Spread out across downtown Atlanta, in the blustery shadows of CNN World Headquarters, Microsoft Convergence 2104 took place last week. For those unaware, Convergence is the conference where the Microsoft Dynamics customer and partner communities get together to learn, share, and network. This … Read More»